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Frequently Asked Questions

Soundkitz Satisfaction

 

Ordering Information

Soundkitz Acoustics is the best place to order your Soundkitz music gear!

When you purchase directly through us your order is always our top priority.

Here are a few benefits of placing your purchase with us!

 

Shipping & Delivery

Orders placed with us are shipped within 24-48 hours after being cleared for shipment. We use USPS,UPS & FedEx as our preferred shipment services to get your Soundkitz music gear to you as smooth and promptly as possible.

 

Lost or Damages Items

In the rare event that your item is damaged or lost during shipping we will replace your item for you.

 

Discounts

We offer 10% discounts for Military and Educational services. In order to qualify for this discount it is required that your order is shipped to an associated Military or Scholastic address.

 

Returns

We want you to be happy with your purchase from us and because of that we offer 30 day returns on all items purchased directly through us. If you’re not satisfied with your product or even want a bit of assistance learning to use it we’ll do our best to help you so you never have to feel like you’re stuck with a product you can’t use. 

 

Guarantees

We guarantee you the best prices on our merchandise and offer retro active sale prices up to 30 days after purchase. Missed a sale let us know and we’ll adjust the price for you.

 

Service & Support

We’re always glad to help our customers!

Questions about making a purchase?

Need help setting up your Soundkitz gear?

That’s what we’re here for!

Don’t ever hesitate to contact us for help and support!

We want you to have the best experience when shopping and using our products!

 

Privacy

We hold your security and safety in the highest regard. Our website uses a secure and encrypted service to protect your personal information and browsing experience. The information you supply on our website is solely used for order purchasing and product delivery. Your information is never sold, distributed or used for any other intended purposes.

 

Contact

If you wish to reach us you can find our contact form here or if you if wish to reach us through business mail correspondence please address all inquires to our physical correspondence address.

Mail to:

Soundkitz Acoustics, LLC.

12 Railroad Ave. #555

Clayton, DE 19938